Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with DAWANWEAR. We are committed to processing and shipping your order as efficiently as possible.

Order Processing Time

Orders are usually processed within 2 business days after payment is confirmed. Customized or personalized orders may require additional production time before shipment.

Estimated Delivery Time

Estimated delivery time is usually 8–14 business days, depending on the destination, carrier, customs clearance, and local delivery conditions.

Shipping Coverage

We currently serve customers in multiple international markets. Shipping availability may vary by destination, and some regions might be unavailable for delivery due to carrier limitations, customs restrictions, or local regulations.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed deliveries, or additional costs caused by incomplete or incorrect address information provided by the customer.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related clearance fees may apply depending on the destination country or region. Unless otherwise stated at checkout, such charges are the responsibility of the customer.

Shipping Delays

Delivery times are estimates only and may be affected by holidays, customs inspections, weather, or carrier disruptions.

If we are unable to ship your order within the time frame stated on the website or at checkout, we will contact you with an updated timeline or available resolution options, including cancellation and refund where required by applicable law.

Tracking Information

Once your order has been shipped, we will send tracking information to the email address provided with your order.

Lost, Refused, or Undeliverable Shipments

If a package is returned to us because it was refused, unclaimed, or undeliverable due to customer-provided information, we may deduct the original shipping cost, return shipping cost, customs fees, or other carrier charges from any refund where permitted by applicable law.

Contact

If you have any shipping-related questions, please contact dwshoe@163.com or call +86 188 2552 3648.

Dongguan Dawang Footwear Co., Ltd.
Room 302, No. 22, Yongkou Longquan Street, Houjie Town, Dongguan City, Guangdong Province, P.R. China