Returns & Refunds FAQ

Because customized products are made according to your specific requirements and cannot be resold, we do not accept returns, exchanges, or refunds for customized items due to personal preference, incorrect size selection, or incorrect customization information submitted by the customer.

You may request to cancel or modify a customized order within 24 hours after placing it. Once production has started, cancellation or modification will no longer be accepted.

You may request a return within 7 days after delivery if the product is unused, unwashed, unworn, and in its original packaging. Returned items must be in saleable condition, with original packaging, accessories, and any included materials intact.

Customers are responsible for the return shipping cost for non-quality-related returns. If the laws of your country or region provide a longer cooling-off period, withdrawal right, or other mandatory consumer protection rights, those rights will apply and will not be limited by this policy.

Unless required by applicable law, the following items are not eligible for return or refund for change of mind:

• customized or personalized products;
• used, worn, washed, damaged, or altered items not caused by our error;
• items returned without original packaging when packaging is reasonably required for resale; and
• items clearly marked as non-returnable or final sale at the time of purchase.

If your item arrives damaged, defective, or incorrect due to our error, please contact us within 7 days after delivery. Provide your order number and clear photos or videos showing the issue.

After verification, we will arrange a free replacement or a full refund.

All return and refund requests are subject to review and approval based on the order status, product condition, and the information provided by the customer.

Once a refund is approved, we will process it within 3 business days. The actual arrival time depends on your original payment provider and usually takes 7–15 business days.

Original shipping charges, customs duties, taxes, or other non-refundable service fees may not be refunded unless required by applicable law or unless the return is due to our error.

We do not guarantee direct exchanges. If an exchange option is not available, you may need to place a new order after the return request is approved, where permitted by our current return process.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country, state, or region.